1. CANCELLATOIN POLICY – If passengers cancel their booking prior or after commencement of tour, following cancellation charges will be applicable–
- 30 days prior to travel date: 70% Refund
- 20 days prior to travel date: 50% of total tour cost.
- 10 or less days prior to travel date: No Refund.
- No show: No Refund.
- After commencement of tour: No Refund.
2. BAD WEATHER & FORCE MAJEURE POLICY –
- Where bad weather, technical snags or any force majeure reason beyond Right Time Solution control results in the cancellation of your flight being delayed or cancelled, Right Time Solution will not be liable in any way for the cancelled or delayed flight. However, refund will be given to clients as per our refunds policy. Any kind of inconvenience caused because of cancellation offlights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals or any other extra travel expenses done by the passengers shall be offered in the event of cancellation of a flight.
- In case tour departure does not take place from Dehradun as per the scheduled departure timing due to above reasons, our team will propose the possible revised itinerary within our package duration, but without any extension of timings
- In case flying does not take place during the entire day, tour will be considered as cancelled & full refund as per our policies will be made.
- In case the passengers would like to consider taking the tour on the next available date, a fresh booking can be made for the same. Our team will propose the available options to the passengers.
- The balance/unutilized amount against previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
- New Do dham passenger(s) scheduled for departure fromDehradun on any respective travel date shall be our top priority, over the back-log passenger(s) of previous days(s).
- In case the tour departs from Dehradun as per schedule but gets disrupted, while the tour is ongoing, our team will propose the possible revised itinerary within the scheduled package duration, but without any extension of timings.
- Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to operational viability.
- Additional night halt charges will be payable by the passengers to hotels on direct payment basis, when they get stuck for additional nights due to bad weather/force majeure reasons.
- If any passenger(s) require ferry flights to be operated for them in emergency, cost for the same will be charged to the party @ INR 100,000/hr plus GST
- Any increase in government levies or taxes, or Temple Authority prices, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be made before the commencement of tour.
26. DISPUTES – Disputes as to legality, interpretation, application or performance of service or any of its terms and conditions shall be governed by the laws of Delhi Jurisdiction.
27. ACCEPTANCE OF TERMS – Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party.