- FIXED FLIGHT TIMES – This is a Daily Fixed DepartureHelicopter tour, and all departure timings of each destination is fixed. Therefore, passengers must ensure they report as per the scheduled ETDs at the helipads throughout the tour, other-wise they will be considered NO-SHOW. However, RIGHT TIME SOLUTIONS reserves the right to change/postpone the timings of flying, subject to weather/force majeure reasons.
- COVID TRAVEL GUIDELINES – COVID protocols shall be adhered by the passengers and Right Time Solution as per the effective mandate of the government. Without adhering to the government guidelines, boarding can be denied to the passengers without refund.
- HELICOPTER WEIGHT LIMITATION – Maximum weight capacity of the helicopter is 440 kg (excluding baggage weight). Passengers are taken on board depending upon the load and temperature conditions. Pilots call will be final. Total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us their exact weights at the time of booking.
- PASSENGERS WEIGHTS – Passengers have to submit their correct weights at the time of booking. If any change in weight is found at the time of their travel from the submitted weights, which would exceed our aircrafts carrying capacity of 440 kgs, passenger (s) would be de-boarded & cancelled for the Heli Tour without any refund.
- OVERWEIGHT CHARGES ON PER SEAT BASIS ONLY – Overweight charges are applicable @ INR 1,500/kg. This will be chargeable to passengers weighing above 75 kg. But excess weight (not exceeding helicopter’s total weight limitation) will only be calculated on the total excess weight above the total permissible weight of all the group members combined, i.e., permissible weight = 75 Kg x (No. of pax). Furthermore, any discrepancy found in the weights of the passengers, which would be chargeable as per the overweight criteria, the same would be collected prior to boarding of flights.
- BAGGAGE ALLOWANCE – Only one baggage weighing a maximum of 5 kgs is allowed per passenger. It Is not permitted to carry suitcases or any other luggage bags in the helicopter. In view of our helicopters’ limited weight carrying capacity, we reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers travelling together may not be accommodated in same helicopter flight.
- SEATING CAPACITY – The maximum seating capacity for our helicopters is 06 passengers + 01 Crew.
- INFANTS – Infant below 2 years or 12kg are accommodated free of charge. For verification of age of the child, ID proof/birth certificate of the child will be checked.
- ADDITIONAL DAY – We strongly advise our passengers to keep one additional day at hand at Dehradun, to avoid inconvenience in case passengers get stuck at any of the destinations due to bad weather or force majeure scenarios. ADD ON SERVICES – Confirmation of additional services such as Maha Abhishek Puja, Rudra Abhishek Puja, or any other additional service, has to be provided by the passengers at the time of booking. Payment for the Puja’s are collected by our staff at Dehradun, as we need to arrangethe Puja in advance.
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ADD ON SERVICES – Confirmation of additional services such as Maha Abhishek Puja, Rudra Abhishek Puja, or any other additional service, has to be provided by the passengers at the time of booking. Payment for the Puja’s are collected by our staff at Dehradun, as we need to arrange the Puja in advance.
- BAD WEATHER & FORCE MAJEURE DISCLAIMER – Flying in hills are subject to bad weather, and many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the passengers at the helipads, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios.
- In case guests are not even able to take the first flight fromDehradun to yamunotri due bad weather then we will try to accommodate them the next day. However, if the weather doesn’t permit that the next day as well then the trip will cancelled and refund of the trip would be given in 15 days after deducting accommodation, meals & transport charges at Dehradun and flight planning charges of INR 15000 per person.
- If the guests get stuck at any of the dhams due to bad weather & are not able to fly that day to their schedule destination, then we will try to fly them next day, however in that case we might have to visit two dhams/destinations in one single day to cover up for the previous day’s lost time. For example if guests get stuck at gangotri and are not able to travel to Kedarnath then the next day we will visit both kedarnath and badrinath the same day and the night halt will be at badrinath not at kedarnath. The same rule would be applicable to all the dhams depending which dham the guests are stuck at.
- EXTRAS – Any donations, tips, pitthu, palki/pony and porter charges will be borne by the passengers.
- PHOTO ID CARD – AADHAR Card copies are to be shared by all Indian passengers, & passports in case of foreign nationals.
- ASSISTANCE – Right Time Solution has its own crew at all the Dhams. For any guidance or assistance, passengers are free to reach out to them.
- MOBILE CONNECTIVITY – Network connectivity at Badrinath is very poor. BSNL & Jio are the main telecom services, that work in these regions mostly, but not always. However, our staff shall be with the passengers for assistance at all times.
- FIRST AID & PRESCRIBED MEDICATION – All temples in Chardham sector are located at high altitude, therefore passengers are advised to carry prescribed & first aid medication during travel.
- MEDICAL EMERGENCIES – Right Time Solution will not be liable for any medical emergency on the ground to the passengers. Therefore, in your own interest, passengers are hereby advised to kindly consult a doctor and get medical check-up done before commencing the yatra. Medical check-up is mainly required if a passenger has any medical ailment or condition.
- CLOTHING – Passengers are advised to carry heavy woolen clothing with them, because during evenings & nights, the temperature can drop drastically.
- UNRULY PASSENGERS – Right Time Solution reserves the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall be done to such passenger(s).
- PAYMENT TERMS – The booking has to be done in advance with a deposit of 50% of the total amount. Balance payment has to be deposited 15 days prior to the date of arrival in Dehradun. Passengers will not be permitted or board the flight or commence the tour, unless full & final payment of the tour has been done.
- RESCHEDULING – Rescheduling your booking to any future or prior travel date, will be done subject to availability, and on payment of 10% of the total tour cost. This will be permitted only if informed at least 07 days before arrival date. In case rescheduling is requested less than 07 days prior to the travel date, then the booking would be treated as cancelled, & a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.
